We are always interested in hearing from talented people who share our passion for Slate and higher education.  If you would like to be considered for any future positions, send your resume and cover letter (including salary expectations) to info@underscorehighered.com and we’ll add you to our Talent Pool.

Who we are

What happens when you fuse best-in-class tech and first-class support? You get Underscore, a Carnegie company. As the country’s largest dedicated Slate development and optimization team, Underscore is transforming the higher ed landscape by leveraging the power of Slate — one project at a time. 

From skilled Slate strategists to award-winning creatives to account-based project managers, you’ll find a team laser-focused on helping meet your institution’s unique goals. Our services include implementation, student search, enrollment campaigns and strategy, dynamic portals, personalized training, reporting, systems integrations, creative work and more.

Who we’re hiring

Our team is energetic, enthusiastic, and passionate about our clients’ goals. We are looking for innovators who can contribute great ideas to our organization.

The ideal candidate is a Slate-experienced higher education professional ready to assist partnering institutions through consultation on and technical implementation of Slate modules. Candidates should have at least one-year of experience working within Slate in an enrollment, retention, advising or advancement setting. 

Candidates should be comfortable with the technical aspects of the position, particularly within the Deliver module, and also offer abilities in admissions communications, enrollment strategy, problem-solving and client facing/customer service interactions.

Strong communication, organizational, project management and problem-solving skills are key to this role.

Essential duties and responsibilities:

• Create and trigger audience- and topic- specific Deliver drip campaigns
• Build email templates, queries, forms and population rules
• Build source formats and upload datasets
• Create and analyze campaign performance and conversion reports
• Assist partner institutions with Slate organization by utilizing origin sources, interaction codes, fields/prompts, etc.
• Research and implement new and existing Slate features and functionality
• Build relationships with partner institutions and provide consultation on Slate best practices
• Other duties as assigned

Required Skills:

• Minimum one year of intermediate to advanced experience in Technolutions Slate CRM
• Minimum one year of experience in Higher Education
• Ability and willingness to expand technical skills
• Competency with Microsoft Office Suite

Preferred Skills:

• Excellent organizational skills including attention to detail, multi-tasking, prioritization and decision-making skills
• Self-motivation
• Ability to function as an equal partner in a small autonomous team
• Friendly and easy-going, comfortable in a casual office environment
• Responsive and clear communications style
• Must be able to handle a variety of clients/projects simultaneously
• Interpersonal skills to positively collaborate with team members and represent the company to clients

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Hours: Full time, salary commensurate with experience

Travel: Limited

Job Location: Charlotte, NC (preferred)

Required Education: Bachelor's Degree

Benefits Available:

• 18 paid sick/vacation days per calendar year
• Private health/dental/vision
• 401(k) with company match
  

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Here are some of our favorite parts about working at Underscore:

• Growing company with a family feel
• Flexible work environment
• Fun office events and laid-back culture
• Half-day summer Fridays
• Industry exposure 
• Entrepreneurial approach and spirit
• Open workspace promoting collaboration and team learning

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Underscore is an Equal Opportunity employer. Underscore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.